Withdrawal (applies only to purchaser or recipient from the EU - European Union)

 You have the right to withdraw within fourteen days without giving a reason this contract.

 The withdrawal period is fourteen days from the date, have taken to buy, or a representative of your third party other than the carrier and possession of the goods or has.

 To exercise your right, you have to (Gruetzner GmbH, Gräfsholz 1, D-24972 Steinbergkirche, shop@ambientes.de, Telephone: + 49-4632-8777468 by way of unambiguous statement (eg a consigned by mail letter or e-mail ) of your decision to withdraw from this contract, inform. you can sure use the attached model withdrawal form, which is not mandatory, however.

 To meet the withdrawal deadline, it is sufficient that you send your communication concerning the right of withdrawal before the withdrawal period.


Effects of withdrawal

 If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier. You have to return the goods immediately and in any event not later than fourteen days from the date on which you inform us of any cancellation of this contract to us or passed. The deadline is met if you send the goods before the period of fourteen days.

They bear the direct cost of returning the goods.

You only need to pay for any diminished value of the goods, where the value loss is due to a necessary to ascertain the nature, characteristics and functioning of the goods handling.

Exclusion of right

The right does not apply to contracts
- The supply of newspapers, periodicals and magazines with the exception of subscription contracts.

withdrawal form

Our withdrawal form in PDF format:

Click here >>>>Widerrufsformular<<<<< click here

Complaints Procedure:

Information on Online Dispute Resolution: The European Commission will in the first quarter 2016 an internet platform for online dispute settlement (so-called "ODR platform".) Provide. The ODR platform should as a focal point for the extrajudicial settlement of disputes concerning contractual obligations arising, are made online purchase agreements. The ODR platform will be accessible at the following link: http://ec.europa.eu/consumers/odr